How It Works
Do I need to set up an account?
No. We know you don’t like extra admin, so to keep things really simple there’s no need to set up an account.
How do I order?
Simply fill your basket with your choice of products (the minimum order is six) and you’re away! And if you order 12 or more products or the 12 product bundle, delivery is 60% cheaper!
Alternatively you can order one of our mixed bundles, and we’ll select a range of products for you.
Is there a minimum order?
Yes, the minimum order is six products. If you don't meet this then unfortunately we won't be able to process your order when you reach the checkout.
Is there a maximum order?
The maximum online order is 24 products (2 x 12 product bundles). If you would like to order more that's no problem at all, just drop us a line via the Contact page and we'll sort this out for you in no time.
How many portions are in each pack?
That depends on the size of your children's appetite! But we recommend that one pack of Jess Cooks will easily feed two small appetites (under 5s) or one (very hungry) older child.
I only have one child, what if they can't eat a whole pack?
No worries! Just allow a pack to defrost in the fridge overnight, then heat up half and save the other half for the following evening. Please bear in mind it's never a good idea to reheat food more than once.
How much does delivery cost?
Please visit the Delivery page for details.
How often are orders sent out?
Orders are dispatched by overnight courier every Monday and Wednesday, so your order must be received by 5pm the day before, otherwise it will be sent out on the next delivery day.
How do I pay?
The easiest way to pay is via Shopify payments which accepts all major payment methods. Alternatively you can also pay by Pay Pal. Simply follow the instructions at the checkout.
How is my order kept frozen in transit?
Your order will be sent out in a cardboard box with a thick wool liner, and kept cold with plenty of ice packs. Please note that delivery may be delayed in extreme hot weather, but we will contact you and let you know if this is going to be a problem and you will be given the opportunity to cancel your order if you wish to.
Can I recycle the outer packaging?
Please visit the Sustainability page for more info on this.
Can I change or cancel my order after I’ve paid?
Yes, as long as you request the change by 5pm on the day before delivery day (i.e. if the next delivery day is Tuesday, you won’t be able to change it after 5pm on Monday). To amend your order just send an email with your name, address and order number to firstname.lastname@example.org telling us the changes you would like to make, and we’ll do the rest!
Can I change or cancel my order or request a refund after it’s been dispatched?
No, unfortunately once your order has been dispatched we cannot make changes to or cancel your order.
What if I am unhappy with my order when it arrives?
We hope you’ll be delighted with your Jess Cooks products when they arrive, but if for any reason you are unhappy please send us an email via the Contact page explaining the reason you are not satisfied, and we will respond ASAP. Please keep a photographic record demonstrating any problems you have had, as we may ask to see these before we can action a refund.